We are proud to offer global shipping services, currently operating in over 200 countries and islands across the world. Our # 1 goal is to bring our customers great value and unparalleled customer service. We will continue to expand our services to meet the needs of all our customers, delivering products and service beyond all expectations anywhere in the world.
HOW DO YOU SHIP PACKAGES?
Packages are shipped from our warehouse in China via ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
DO YOU SHIP WORLDWIDE?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will get in touch with you.
WHAT ABOUT CUSTOMS?
We are not responsible for any custom fees once the items have shipped from our warehouse. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates:
|LOCATION||*ESTIMATED SHIPPING TIME|
|United States||10-35 Business days|
|Canada, Europe||10-35 Business days|
|Australia, New Zealand||10-35 Business days|
|All other Countries||15-40 Business days|
*This doesn’t include our 2-5 day processing time.
DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order ships that contains your standard (limited) tracking information for your reference. Please note that the included international tracking is not optimal and not updated regularly.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-7 business days for the tracking information to update in their system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
There are no markings on the back or side of your shipment. The only markings are your address label on the front, and a courier sticker depending on the service used.
ORDER CHANGE OR CANCELLATION
Order processing starts within minutes of receipt of your order if not sooner, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, you will be charged a 25% cancellation fee for your canceled orders. This amount will be deducted from the refund processed to your card in the event we have already processed your credit card for shipping.